The Company and the Service gathers personal information mainly to communicate with you and to process your orders, but also to help improve our products and customer service, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from the Bouquet Canada family of brands, Company Affiliates (as that term is defined below and in our Terms of Use) and selected third parties. For individuals in the European Union (“EU”), our processing (i.e. use) of your personal data is justified on the following legal bases: the processing is necessary to perform a contract with you or take steps to enter into a contract at your request; the processing is necessary for us to comply with a relevant legal obligation; the processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or you have consented to the processing.

A. In general. We collect information through our Website, emails, mail, fax, telephone, mobile devices and applications and social media applications (such as our Facebook App) including when you: visit our Website and use our Service, place an order, participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and engage in other activities, services, products and resources we make accessible to our customers, members or users. The information may be provided directly to us by you when placing an order or participating in a survey, etc. , or, as is true of most websites, we gather certain information automatically. This information may include internet protocol (IP) addresses, browser type, device information, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends and administer the Website. This information may be collected by us even if an order, registration, or other process is started but not completed or is otherwise cancelled. B. How we use "Cookies" and "Action Tags." A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html We have relationships with third parties who may collect or receive information directly from the cookies placed by our Service on your computer to assist in analyzing our business and customers. Our Service may also use a common web technology called "action tags" (also called single pixel gifs or web beacons) to track purchase, usage and other web activity information. Action tags may be used to provide data to third parties for tracking purposes. In addition, third parties may set their own cookies and tags through our Service (such as through interest-based advertising, described below). We do not control such third parties or their privacy practices. If you do not want third parties to be able to use such methods, you should modify your browser settings to limit such access. C. Interest-based advertising. Our Services. We collect data from you for use in interest-based advertising when you use our Service. Other companies may serve interest-based advertisements on our Service. We comply with the Self-Regulatory Principles for Online Behavioral Advertising as administered by the Digital Advertising Alliance ( aboutads.info). Other Services. Advertisements for our products and services may appear on third party websites around the Internet. Some websites and services deliver these advertisements based upon data that has been previously collected about your past behavior online. For example, if you have viewed websites about gift baskets, these websites or services may display to you an advertisement for our gift baskets. This kind of targeted advertising is sometimes called interest-based or online behavioral advertising. It is generally not based upon your personal information (such as your name or email address), but rather, upon your online activities. We do not control such third party websites or services on which these advertisements appear. Further, we do not control how they collect and use data about your online activities. Consent. You may opt-out of being tracked online by certain companies who are listed at www.aboutads.info/choices/ OR www.networkadvertising.org/managing/opt_out.asp and may also learn more about online behavioral advertising at such websites. If you opt-out, you will still receive generic advertisements, but they will not be delivered to you by such companies from whom you have opted out based upon your behavioral data possessed by the companies from whom you have opted-out. This process relies upon an opt-out cookie, for each browser and each device, so if you delete your cookies or use a different computer, you will have to repeat this process. We do not respond to or honor "do not track" (a/k/a DNT) signals or similar mechanisms transmitted by web browsers. D. Push Notifications. As a user who has downloaded our Company’s mobile application, we may from time-to-time send you push notifications to your device in order to communicate with you and advise you of current offers and promotions. To ensure that you receive timely notification of such communications and promotions, we need to collect certain information from your device as indicated above. If at any time you do not wish to receive these types of communications, you may turn them off at the device level. E. Mobile Analytics. We use mobile analytics software to allow us to better understand the functionality of our Company’s mobile application on your device. This software may record information such as how often you use the application, the events that occur within the application, usage, performance data, and the source from which the application was downloaded. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

Our Service is operated in the Canada. If you are located outside of Canada , please be aware that any information you provide to us may be transferred to, and stored in, the Canada . By using the Service or otherwise providing us with information, you hereby consent to this transfer. At times, for orders originating within the US, EU or UK or being delivered to the EU or UK, we may use third parties located within the EU or UK to process such orders. In so doing, we take steps to ensure those entities will process your information in a manner consistent with this Privacy Policy. Although personal information collected by us through the Service will be used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.

We are now offering a touchless delivery confirmation continuing to try and protect the spread of COVID19. Our driver will confirm delivery once its at the door and it will notify the recipient and the customer immediately.

A delivery fee of $14.99 to 21.99 depending on area applies when the item purchased is delivered in a gift box via overnight national courier. A service fee of $14.99 to 21.99 depending on area is applied if your order is filled by one of our partner florists. This fee covers their cost of labor and delivery.

Yes! For more information call our customer service department.

We are unable to deliver to recipients in Intensive Care Units (ICU) or Critical Care Units (CCU) because most hospitals do not allow it. If your intended recipient is in a hospital ICU or CCU we will hold the order until they are moved to a regular room and is able to receive flowers. A fresh bouquet will be delivered as soon as possible. Additionally, we cannot deliver to cruise ships, airport terminals, train stations, post office (P.O.) boxes, and some RR regions. We may also have limited access to college and university campuses depending on the institution’s policies.

You may select your preferred delivery date but we do not guarantee delivery times. Our deliveries are made between the hours of 9:00 AM and 7:00 PM to residences and 9:00 AM and 5:00PM to businesses in the recipient’s time zone. Delivery times during peak seasons are extended until 9:00 PM in the recipient’s time zone. If we are given a 24 hour notice we can arrange for a timed delivery at a premium rate of $14.99 - this can only be arranged via telephone.